JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

Professional Experience

• Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, financial, or business related field

Management Experience

• Establish and maintain attentive, friendly courteous and efficient hospitality at the Front Desk
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through the reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow up to ensure guest satisfaction
• Motivate, coach counsel and discipline all team members according to hotel standards
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

Computer Experience

Proficiency in:

• Microsoft Word

• Excel

• Powerpoint

• Data entry

• Database management systems

Hotel Experience

• Maximize room revenue and occupancy by reviewing status daily
• Ability to analyze variances, monitor credit report and maintain close observation of daily house count
• Ensures the operation of the Front Office and Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy
• Ensure no-show revenue is maximized through consistent and accurate billing
• Ability to perform all jobs within the Front Desk and PBX Departments, when needed
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Monitor proper operation of the P.B.X. console and ensure that team members maintain SOP's for its use
• Assist in preparation of revenue and occupancy forecasts
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
• Maintain constant communication with Housekeeping and General Manager
• Maintain lobby and front desk presence during peak hours and as needed
• Manage and organize large turn days (including guest check-ins and check-outs)
• Maintain safety deposit boxes per established standards
• Monitor out-to-order, out-of-service, and discrepant and showrooms
• Manage sell out opportunities; review arrivals report, and check on rooms inventory
• Ensure correct and accurate cash handling at the Front Desk
• Be familiar with all brand specific programs and the procedures for each
• Ensure that team members are knowledgeable in understanding and implementing the programs
• Establish and maintain key control system
• Have knowledge and understanding of all policies and procedures, including the Fair Treatment Policy and Equal Employment Opportunity, and communicate and enforce all policies fairly and consistently with staff
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings
• Be able to develop, implement, and maintain an effective guest relations program utilizing aggressive hospitality, Guest comment forms, and Guest Response program
• Control department expenses to achieve budgeted profit
• Have a working knowledge of night audit responsibilities and procedures
• Be flexible and team player willing to perform other duties as may be necessary to meet or exceed customer satisfaction
• Be willing to cover shifts at a moments notice when an associate calls in on his/her team

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least 2 years of higher education (beyond high school or G.E.D.)

Strengths

•  Mathematical; statistical
• Social
• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Creativity
• Organizational
• Administrative
• Sales

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

SUMMARY:

Professional Experience

• Preferably 6 month’s experience in any field where exceeding customers’ expectations were met 

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel uniform in compliance with hotel standards
• Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
• Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
• Consistently interact with the guests in an effort to provide a superior breakfast experience.
• Communicate feedback to hotel management
• Maintain Food Service quality and safety standards
• Responsible for maintaining a clean work environment that meets both  County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
• At least a high school diploma or G.E.D.

Computer Experience

• Microsoft Word
• Excel
• Data entry
• Database management systems

Strengths

 Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Administrative
• Sales

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Executive Housekeeper  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs.  The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests.  The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.   

JOB RESPONSIBILITIES

• Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy
• Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
• Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system
• Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations
• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)

·         Excellent customer service skills

·         Bilingual communication skills (preferred)

·         Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

·         Ability to follow directions and delegate in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

Professional Experience

• Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, financial, or business related field

Management Experience

• Establish and maintain attentive, friendly courteous and efficient hospitality at the Front Desk
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through the reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow up to ensure guest satisfaction
• Motivate, coach counsel and discipline all team members according to hotel standards
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

Computer Experience

Proficiency in:

• Microsoft Word

• Excel

• Powerpoint

• Data entry

• Database management systems

Hotel Experience

• Maximize room revenue and occupancy by reviewing status daily
• Ability to analyze variances, monitor credit report and maintain close observation of daily house count
• Ensures the operation of the Front Office and Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy
• Ensure no-show revenue is maximized through consistent and accurate billing
• Ability to perform all jobs within the Front Desk and PBX Departments, when needed
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Monitor proper operation of the P.B.X. console and ensure that team members maintain SOP's for its use
• Assist in preparation of revenue and occupancy forecasts
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
• Maintain constant communication with Housekeeping and General Manager
• Maintain lobby and front desk presence during peak hours and as needed
• Manage and organize large turn days (including guest check-ins and check-outs)
• Maintain safety deposit boxes per established standards
• Monitor out-to-order, out-of-service, and discrepant and showrooms
• Manage sell out opportunities; review arrivals report, and check on rooms inventory
• Ensure correct and accurate cash handling at the Front Desk
• Be familiar with all brand specific programs and the procedures for each
• Ensure that team members are knowledgeable in understanding and implementing the programs
• Establish and maintain key control system
• Have knowledge and understanding of all policies and procedures, including the Fair Treatment Policy and Equal Employment Opportunity, and communicate and enforce all policies fairly and consistently with staff
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings
• Be able to develop, implement, and maintain an effective guest relations program utilizing aggressive hospitality, Guest comment forms, and Guest Response program
• Control department expenses to achieve budgeted profit
• Have a working knowledge of night audit responsibilities and procedures
• Be flexible and team player willing to perform other duties as may be necessary to meet or exceed customer satisfaction
• Be willing to cover shifts at a moments notice when an associate calls in on his/her team

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least 2 years of higher education (beyond high school or G.E.D.)

Strengths

•  Mathematical; statistical
• Social
• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Creativity
• Organizational
• Administrative
• Sales

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.  Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience

• Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field 

Computer Experience

Proficiency in:

• Microsoft Word
• Excel
• Powerpoint
• Data entry
• Database management systems

Hotel Experience

• Uses proper telephone etiquette
• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel GSA uniform in compliance with hotel standards

TRAINING PROVIDED ON THE FOLLOWING:

• Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
• Determines a guest's reservation status and identifies how long the guest will stay
• Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit-checking procedures
• Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Presents options and alternatives to guests and offers assistance in making choices
• Knows the location and types of available rooms as well as the activities and services of the property
• Assists in pre-registration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
• Knows room locations, types of rooms available, and room rates
• Understands room status and room status tracking
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Takes same day reservations and future reservations when necessary
• Knows cancellation procedures
• Generates secure room cards
• Knows how to use front office equipment
• Posts Suite Shop purchases to guest folios
• Posts and files all charges to guest, master, and city ledger accounts
• Follows procedures for issuing and closing safe deposit boxes
• Uses proper mail, package, and message handling procedures
• Reads and initials the pass-on log and bulletin board daily
• Is aware of daily activities and meetings taking place in the hotel
• Attends department meetings
• Coordinates guestroom maintenance work with the engineering and maintenance division
• Reports any unusual occurrences or request to the manager or assistant manager
• Knows all safety and emergency procedures
• Is aware of accident prevention policies
• Maintains the cleanliness and neatness of the front desk area
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts 

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Represents the hotel to the guest throughout all stages of the guest's stay
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least a high school diploma or G.E.D.

Strengths

• Mathematical; statistical
• Social

• Speaks in guests’ preferred language

• Hotel  is a smoke-free property

• Creativity

• Organizational

• Administrative

• Sales

• Curious about the world and people

General Manager Job Description

Job Title:                    General Manager

Reports To:                Vice President, Operations

SUMMARY: Oversees  all  aspects  of  Property  Management  in  accordance  with  Company  mission  statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.  Responsible for the hiring, training and discipline of all hotel staff.

QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.   The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.     Performs the role of “Standard Bearer”, ensuring that each criteria in companies then-current “

Basics” are communicated, understood, achieved and maintained by hotel staff.

2.     Performs each criteria as contained in companies then-current “General Manager’s Standard Operating

Procedures” in a satisfactory manner.

3.     Performs   each   criteria   as   contained   in   companies then-current   “General   Manager’s   Standard   of

Performance” in a satisfactory manner.

4.     Creates an operating environment that assures consistent guest satisfaction.

5.     Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and

Financial reports.  Initiates corrective action.

6.     Maintains  product  and  service  quality  standards  by  conducting  ongoing  evaluations  and  investigating complaints.  Initiates corrective action.

7.     Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

8.     Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.

9.     Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

10.   Maintains an appropriate level of community public affairs involvement.

11.   Executes marketing,  sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

12.   Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

13.   Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

SUMMARY:

Professional Experience

• Preferably 6 month’s experience in any field where exceeding customers’ expectations were met 

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel uniform in compliance with hotel standards
• Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
• Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
• Consistently interact with the guests in an effort to provide a superior breakfast experience.
• Communicate feedback to hotel management
• Maintain Food Service quality and safety standards
• Responsible for maintaining a clean work environment that meets both  County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
• At least a high school diploma or G.E.D.

Computer Experience

• Microsoft Word
• Excel
• Data entry
• Database management systems

Strengths

 Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Administrative
• Sales

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

Professional Experience

• Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, financial, or business related field

Management Experience

• Establish and maintain attentive, friendly courteous and efficient hospitality at the Front Desk
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through the reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow up to ensure guest satisfaction
• Motivate, coach counsel and discipline all team members according to hotel standards
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

Computer Experience

Proficiency in:

• Microsoft Word

• Excel

• Powerpoint

• Data entry

• Database management systems

Hotel Experience

• Maximize room revenue and occupancy by reviewing status daily
• Ability to analyze variances, monitor credit report and maintain close observation of daily house count
• Ensures the operation of the Front Office and Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy
• Ensure no-show revenue is maximized through consistent and accurate billing
• Ability to perform all jobs within the Front Desk and PBX Departments, when needed
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Monitor proper operation of the P.B.X. console and ensure that team members maintain SOP's for its use
• Assist in preparation of revenue and occupancy forecasts
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
• Maintain constant communication with Housekeeping and General Manager
• Maintain lobby and front desk presence during peak hours and as needed
• Manage and organize large turn days (including guest check-ins and check-outs)
• Maintain safety deposit boxes per established standards
• Monitor out-to-order, out-of-service, and discrepant and showrooms
• Manage sell out opportunities; review arrivals report, and check on rooms inventory
• Ensure correct and accurate cash handling at the Front Desk
• Be familiar with all brand specific programs and the procedures for each
• Ensure that team members are knowledgeable in understanding and implementing the programs
• Establish and maintain key control system
• Have knowledge and understanding of all policies and procedures, including the Fair Treatment Policy and Equal Employment Opportunity, and communicate and enforce all policies fairly and consistently with staff
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings
• Be able to develop, implement, and maintain an effective guest relations program utilizing aggressive hospitality, Guest comment forms, and Guest Response program
• Control department expenses to achieve budgeted profit
• Have a working knowledge of night audit responsibilities and procedures
• Be flexible and team player willing to perform other duties as may be necessary to meet or exceed customer satisfaction
• Be willing to cover shifts at a moments notice when an associate calls in on his/her team

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least 2 years of higher education (beyond high school or G.E.D.)

Strengths

•  Mathematical; statistical
• Social
• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Creativity
• Organizational
• Administrative
• Sales

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.  Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience

• Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field 

Computer Experience

Proficiency in:

• Microsoft Word
• Excel
• Powerpoint
• Data entry
• Database management systems

Hotel Experience

• Uses proper telephone etiquette
• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel GSA uniform in compliance with hotel standards

TRAINING PROVIDED ON THE FOLLOWING:

• Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
• Determines a guest's reservation status and identifies how long the guest will stay
• Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit-checking procedures
• Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Presents options and alternatives to guests and offers assistance in making choices
• Knows the location and types of available rooms as well as the activities and services of the property
• Assists in pre-registration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
• Knows room locations, types of rooms available, and room rates
• Understands room status and room status tracking
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Takes same day reservations and future reservations when necessary
• Knows cancellation procedures
• Generates secure room cards
• Knows how to use front office equipment
• Posts Suite Shop purchases to guest folios
• Posts and files all charges to guest, master, and city ledger accounts
• Follows procedures for issuing and closing safe deposit boxes
• Uses proper mail, package, and message handling procedures
• Reads and initials the pass-on log and bulletin board daily
• Is aware of daily activities and meetings taking place in the hotel
• Attends department meetings
• Coordinates guestroom maintenance work with the engineering and maintenance division
• Reports any unusual occurrences or request to the manager or assistant manager
• Knows all safety and emergency procedures
• Is aware of accident prevention policies
• Maintains the cleanliness and neatness of the front desk area
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts 

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Represents the hotel to the guest throughout all stages of the guest's stay
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least a high school diploma or G.E.D.

Strengths

• Mathematical; statistical
• Social

• Speaks in guests’ preferred language

• Hotel  is a smoke-free property

• Creativity

• Organizational

• Administrative

• Sales

• Curious about the world and people

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):

SUMMARY: Oversees property maintenance of grounds, building facilities and guest rooms. Responsible for daily cleaning and upkeep of all common areas, preventive maintenance, small repair and tasks, special projects, and communicating larger maintenance needs to the General Manager. 

Professional Experience

• Preferably 3 years’ experience in janitorial, general maintenance or engineering related field
• Mechanical – HVAC, PTAC, Packaging unit, Gas Furnace, Heaters & Dryers.
• Pool & Spa Operation
• Low Voltage- Fire Alarm
• Electrical
• Plumbing
• Electric Doors
• Operate service ticket system
• Irrigation System Landscape

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear room hotel uniform per hotel standards; adhere to professional grooming standards
• Hotel is a smoke-free environment
• Order and install small maintenance items as needed for repair, under direction of management
• Complete tasks and assignments on the daily Maintenance Checklist
• Complete Maintenance Request Forms within 24 hours
• Complete Preventive Maintenance program on a timely basis
• Respond to maintenance emergencies timely, on a 24 hour call basis
• Assist with carrying dishware items to rooms when requested
• Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens
• Practice safe chemical handling as prescribed in Material Safety and Data Sheets
• Perform other such duties assigned by Property Management to meet guest or operational needs
• Clears trash and empties property trash containers daily
• Sweeps and cleans sidewalks and stairs as needed (trash and weather related)
• Clears debris from parking lot, landscaping, and dumpster area daily
• Ensures exterior building and grounds are clean by use of a pressure washer and blower
• Paints walls, ceilings, doors and window trim as needed
• Provides Preventive Maintenance to guest rooms
• Ensures Preventive Maintenance repairs in the following areas:

• Lighting;

• Electrical circuits and wiring;

• Plumbing;

• HVAC;

• Guest room walls;

• Appliances;

• Doors and locks;

• Furniture;

• Carpet (remove stains) and;

• Floor coverings

• Ensures Guest Laundry washers, dryers, vending machines and common areas are cleaned at least twice daily
• Maintains clean, organized maintenance workshop and storerooms
• General knowledge of heating, air conditioning, electric and plumbing skills.
• Knowledge and ability to use basic work tools and equipment.
• Ability to patch holes, clean carpets, and paint walls.
• Ability to work well under limited supervision.
• Ability to work well with others.
• Strong work ethic

Physical Requirements

• Ability to bend at the waist and work on knees.
• Ability to reach over head.
• Ability to stand for long periods of time.
• Ability to walk three flights of stairs.
• Ability to work outside in hot or cold weather.
• Ability to lift and carry 50 pounds.

Computer Experience

Proficiency in:

• Microsoft word

• Excel

• Data entry

• Database management systems

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training.
• High school diploma or G.E.D.
• Apartment, building, or lodging maintenance experience.
• Participate in all training as assigned

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction. 
• Complete all required brand specific training as directed by General Manager; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures. 
• Operate the point of sale system, prepare food and beverage while complying with brand standards, serve guests in accordance with federal, state, and local laws.  Always maintain a clean and well stocked workspace, maintain an accurate inventory of all supplies and equipment, train associates in all areas of the restaurant to ensure guest satisfaction, review guest satisfaction surveys and make improvements where needed.  Ensure profitability by proper promotions and waste control.  
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction.  

• Preferably 1-year experience in Food and Beverage “front of the house” management experience with demonstrated leadership. 
• Excellent customer service skills. 

• Previous experience in the hospitality industry (preferred). 

• Ability to follow directions and work in a fast-paced environment. 
• Additional training (as required). 
• Must be flexible to work varied schedules. 
• Must have the physical ability to walk, bend, and stand for long time periods.  
• Must be able to lift up to 50 lbs. 
• Must adhere to grooming and appearance standards in alignment with uniform. 
• Must be dependable.  
• Effective decision making and problem-solving skills. 
• Strong communication skills (verbal, listening, and written). 
• Effective conflict management skills. 
• Good training/facilitator skills. 
• Ability to work well in stressful and high-pressure situations. 

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure. 
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive.  
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments. 

• Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures. 
• Provide training to staff, including job specific, safety and security content. 
• Assist with the hiring and onboarding process. 
• Review team member performance and work with the GM to conduct performance reviews and disciplinary warnings. 
• Maintain accurate records, including deposits, PM’s, Deep Cleans, guest requests, complaints, etc. 
• Adhere to all company and brand standard operating procedures. 
• Review and respond to guest requests and/or complaints. 
• Assumes the role of GM, in his/her absence. 
• Is available and able to report to the property at a moment’s notice. 
• Primarily works the 3pm – 11pm shift, and covers shifts as needed and determined by the General Manager. 
• Maintains guest service as the driving philosophy of the hotel.  
• Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.  
• Ensures hotel staff, including all new hires are trained to meet service standards.  
• Develops added-value customer service programs regarding housekeeping services.  
• Can communicate to guests about hotel promotions, local attractions, and points of interest.  
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.  
• Meets or exceeds hotel guest satisfaction measures.  
• Ensures hotel standards and services contribute to the delivery of consistent guest service.  
• Engage every guest in conversation and recognition. 
• Resolve any guest issue immediately. 
• Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests. 
• Take proactive approaches when dealing with guest concerns. 
• Always extend professionalism and courtesy to guests. 
• Become involved in the community and/or government affairs.  
• Other duties as assigned. 

• Ability to work in a fast-paced environment.
• Must be flexible to work varied schedules. 
• Ability to delegate and direct the activities of the team to ensure efficient operation. 
• Excellent written and oral communication skills. 
• Must have the physical ability to walk, bend, and stand for long time periods.  
• Must be able to lift up to 25 lbs. 

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure. 
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive.  
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments. 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Executive Housekeeper  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs.  The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests.  The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.   

JOB RESPONSIBILITIES

• Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy
• Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
• Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system
• Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations
• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)

·         Excellent customer service skills

·         Bilingual communication skills (preferred)

·         Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

·         Ability to follow directions and delegate in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

Professional Experience

• Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, financial, or business related field

Management Experience

• Establish and maintain attentive, friendly courteous and efficient hospitality at the Front Desk
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through the reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow up to ensure guest satisfaction
• Motivate, coach counsel and discipline all team members according to hotel standards
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

Computer Experience

Proficiency in:

• • Microsoft Word

  • Excel

  • Powerpoint

  • Data entry

  • Database management systems

Hotel Experience

• Maximize room revenue and occupancy by reviewing status daily
• Ability to analyze variances, monitor credit report and maintain close observation of daily house count
• Ensures the operation of the Front Office and Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy
• Ensure no-show revenue is maximized through consistent and accurate billing
• Ability to perform all jobs within the Front Desk and PBX Departments, when needed
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Monitor proper operation of the P.B.X. console and ensure that team members maintain SOP's for its use
• Assist in preparation of revenue and occupancy forecasts
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
• Maintain constant communication with Housekeeping and General Manager
• Maintain lobby and front desk presence during peak hours and as needed
• Manage and organize large turn days (including guest check-ins and check-outs)
• Maintain safety deposit boxes per established standards
• Monitor out-to-order, out-of-service, and discrepant and showrooms
• Manage sell out opportunities; review arrivals report, and check on rooms inventory
• Ensure correct and accurate cash handling at the Front Desk
• Be familiar with all brand specific programs and the procedures for each
• Ensure that team members are knowledgeable in understanding and implementing the programs
• Establish and maintain key control system
• Have knowledge and understanding of all policies and procedures, including the Fair Treatment Policy and Equal Employment Opportunity, and communicate and enforce all policies fairly and consistently with staff
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings
• Be able to develop, implement, and maintain an effective guest relations program utilizing aggressive hospitality, Guest comment forms, and Guest Response program
• Control department expenses to achieve budgeted profit
• Have a working knowledge of night audit responsibilities and procedures
• Be flexible and team player willing to perform other duties as may be necessary to meet or exceed customer satisfaction
• Be willing to cover shifts at a moments notice when an associate calls in on his/her team

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least 2 years of higher education (beyond high school or G.E.D.)

Strengths

•  Mathematical; statistical
• Social
• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Creativity
• Organizational
• Administrative
• Sales

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

SUMMARY:

Professional Experience

• Preferably 6 month’s experience in any field where exceeding customers’ expectations were met 

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel uniform in compliance with hotel standards
• Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
• Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
• Consistently interact with the guests in an effort to provide a superior breakfast experience.
• Communicate feedback to hotel management
• Maintain Food Service quality and safety standards
• Responsible for maintaining a clean work environment that meets both  County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
• At least a high school diploma or G.E.D.

Computer Experience

• Microsoft Word
• Excel
• Data entry
• Database management systems

Strengths

 Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Administrative
• Sales

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

DEPARTMENT: Operations

SUPERVISOR TITLE: Executive Housekeeper

Job Description/Summary: Responsible for washing, drying and folding linen, as

well as treating stains.

ESSENTIAL JOB FUNCTIONS:

• Inspecting dirty laundry for stains/tears before washing.

• Washing and drying all linen.

• Identifying and treating stains.

• Folding all clean laundry.

• Completing linen inventory on a monthly basis.

• Overall Cleanliness of the laundry room.

• Stocking shelves and housekeeping carts with clean folded linen.

Additional Responsibilities:

• Any other duties assigned by Supervisor

I have read and understood my job description as stated above.

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.  Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience

• Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field 

Computer Experience

Proficiency in:

• Microsoft Word
• Excel
• Powerpoint
• Data entry
• Database management systems

Hotel Experience

• Uses proper telephone etiquette
• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel GSA uniform in compliance with hotel standards

TRAINING PROVIDED ON THE FOLLOWING:

• Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
• Determines a guest's reservation status and identifies how long the guest will stay
• Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit-checking procedures
• Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Presents options and alternatives to guests and offers assistance in making choices
• Knows the location and types of available rooms as well as the activities and services of the property
• Assists in pre-registration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
• Knows room locations, types of rooms available, and room rates
• Understands room status and room status tracking
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Takes same day reservations and future reservations when necessary
• Knows cancellation procedures
• Generates secure room cards
• Knows how to use front office equipment
• Posts Suite Shop purchases to guest folios
• Posts and files all charges to guest, master, and city ledger accounts
• Follows procedures for issuing and closing safe deposit boxes
• Uses proper mail, package, and message handling procedures
• Reads and initials the pass-on log and bulletin board daily
• Is aware of daily activities and meetings taking place in the hotel
• Attends department meetings
• Coordinates guestroom maintenance work with the engineering and maintenance division
• Reports any unusual occurrences or request to the manager or assistant manager
• Knows all safety and emergency procedures
• Is aware of accident prevention policies
• Maintains the cleanliness and neatness of the front desk area
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts 

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Represents the hotel to the guest throughout all stages of the guest's stay
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least a high school diploma or G.E.D.

Strengths

• Mathematical; statistical
• Social

• Speaks in guests’ preferred language

• Hotel  is a smoke-free property

• Creativity

• Organizational

• Administrative

• Sales

• Curious about the world and people

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Houseman  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The houseman performs routine duties of cleaning common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom and all meeting rooms.  The houseman promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction

Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures

Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.

Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc.

 Perform other tasks as necessary or required to meet or exceed guest satisfaction

 PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred but not required)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred but not required)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive

Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

 BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

Professional Experience

• Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, financial, or business related field

Management Experience

• Establish and maintain attentive, friendly courteous and efficient hospitality at the Front Desk
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through the reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow up to ensure guest satisfaction
• Motivate, coach counsel and discipline all team members according to hotel standards
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

Computer Experience

Proficiency in:

• • Microsoft Word

  • Excel

  • Powerpoint

  • Data entry

  • Database management systems

Hotel Experience

• Maximize room revenue and occupancy by reviewing status daily
• Ability to analyze variances, monitor credit report and maintain close observation of daily house count
• Ensures the operation of the Front Office and Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy
• Ensure no-show revenue is maximized through consistent and accurate billing
• Ability to perform all jobs within the Front Desk and PBX Departments, when needed
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Monitor proper operation of the P.B.X. console and ensure that team members maintain SOP's for its use
• Assist in preparation of revenue and occupancy forecasts
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
• Maintain constant communication with Housekeeping and General Manager
• Maintain lobby and front desk presence during peak hours and as needed
• Manage and organize large turn days (including guest check-ins and check-outs)
• Maintain safety deposit boxes per established standards
• Monitor out-to-order, out-of-service, and discrepant and showrooms
• Manage sell out opportunities; review arrivals report, and check on rooms inventory
• Ensure correct and accurate cash handling at the Front Desk
• Be familiar with all brand specific programs and the procedures for each
• Ensure that team members are knowledgeable in understanding and implementing the programs
• Establish and maintain key control system
• Have knowledge and understanding of all policies and procedures, including the Fair Treatment Policy and Equal Employment Opportunity, and communicate and enforce all policies fairly and consistently with staff
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings
• Be able to develop, implement, and maintain an effective guest relations program utilizing aggressive hospitality, Guest comment forms, and Guest Response program
• Control department expenses to achieve budgeted profit
• Have a working knowledge of night audit responsibilities and procedures
• Be flexible and team player willing to perform other duties as may be necessary to meet or exceed customer satisfaction
• Be willing to cover shifts at a moments notice when an associate calls in on his/her team

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least 2 years of higher education (beyond high school or G.E.D.)

Strengths

•  Mathematical; statistical
• Social
• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Creativity
• Organizational
• Administrative
• Sales

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

SUMMARY:

Professional Experience

• Preferably 6 month’s experience in any field where exceeding customers’ expectations were met 

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel uniform in compliance with hotel standards
• Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
• Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
• Consistently interact with the guests in an effort to provide a superior breakfast experience.
• Communicate feedback to hotel management
• Maintain Food Service quality and safety standards
• Responsible for maintaining a clean work environment that meets both  County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
• At least a high school diploma or G.E.D.

Computer Experience

• Microsoft Word
• Excel
• Data entry
• Database management systems

Strengths

 Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Administrative
• Sales

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Houseman  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The houseman performs routine duties of cleaning common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom and all meeting rooms.  The houseman promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction

Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures

Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.

Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc.

 Perform other tasks as necessary or required to meet or exceed guest satisfaction

 PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred but not required)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred but not required)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive

Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

 BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Executive Housekeeper  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs.  The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests.  The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.   

JOB RESPONSIBILITIES

• Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy
• Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
• Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system
• Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations
• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)

·         Excellent customer service skills

·         Bilingual communication skills (preferred)

·         Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

·         Ability to follow directions and delegate in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.